ANALOGUE

An analogue line is a single copper cable that is run in to your building by your line provider. Analogue lines can be used as single lines or can be effectively spliced together to give you multiple lines that share the same telephone number. Analogue lines can also be used for other services such as:

  • Broadband (ADSL, fibre)

  • Redcare/alarm systems

  • Public lifts

We would only recommend using analogue lines for businesses that require 4 or less lines and companies that do not require direct dial numbers (DDI). Generally single analogue lines would be installed to accompany a service I.E broadband, redcare etc.

Care levels:

Level 1

  • Clear by 23:59 day after next, Monday to Friday, excluding Public and Bank Holidays. For example, report Tuesday, clear Wednesday

Level 2

  • Clear by 23:59 next day, Monday to Saturday, excluding Public and Bank Holidays. For example, report Tuesday, clear Wednesday

Level 3

  • Report 13:00, clear by 23:59 same day. Report after 13:00 clear by 12:59 next day, seven days a week, including Public and Bank Holiday

Level 4

  • Clear within 6 hours, any time of day, any day of the year